Ethenic Essence

At Chicsoul, we understand that sometimes a garment may not fit perfectly or meet your expectations. While we don't offer direct returns for garments, we do provide an exchange policy to ensure your satisfaction. Please read the following guidelines for our exchange process:
1. Eligibility for Exchange:
• Exchanges are only applicable for garments that are unworn, unwashed, and in their original condition with all tags and packaging intact.
• The garment must be returned within 3 days from the date of delivery.
2. Exchange Process:
• If you wish to exchange the garment for a different size or color, please contact our customer support team at chicsoul22@gmail.com within the eligible exchange period.
• Provide your order details and the reason for the exchange. Our team will guide you through the next steps.
3. Shipping for Exchange:
• The cost of shipping the garment back to us for an exchange will be the responsibility of the customer.
• We recommend using a trackable shipping method to ensure the safe delivery of the garment.
4. Inspection and Approval:
• Once we receive the returned garment, our team will inspect it to ensure it meets the exchange eligibility criteria.
• If the garment qualifies for an exchange, we will proceed with the process.
5. Exchange Options:
• You can choose a different size or color of the same garment, subject to availability.
• If the desired size or color is unavailable, our customer support team will be happy to help you explore alternative options or products of equal value.
6. Additional Costs:
• Any price difference between the original garment and the exchanged item, as well as any applicable shipping charges, will be the responsibility of the customer. We will provide you with the necessary payment details.
7. Non-Exchangeable Items:
• Some garments may be marked as "non-exchangeable" due to specific reasons (e.g., final sale items, limited editions). Please check the product description for such information.
Please note that this policy is subject to change, and any updates will be communicated on our website. If you have any questions or need further assistance, feel free to reach out to our customer support team. We strive to provide you with the best shopping experience and appreciate your understanding of our policies.

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